Test center closings due to COVID-19 (coronavirus)
As COVID-19 continues to spread globally, our first priority is health and safety for employees and candidates. Starting Tuesday, March 17, we are suspending test delivery at all U.S.- and Canada-based Pearson VUE-owned test centers for 30 days until April 16. As a result, most test appointments in this timeframe have been cancelled.
Please check your email often as circumstances continue to change. If you have not received email notification of your test appointment being canceled, you should plan to attend as many of our partner sites continue to be open.
Pearson is regularly updating COVID-19 information on a dedicated webpage.
If your test appointment is cancelled:
You will receive an email cancellation if your test center closes. Please allow 1–3 days for the test to show as available for reschedule in your testing account. Once available, you may reschedule your test. No fees will be incurred for rescheduling your appointment.
If you need to schedule or reschedule a test appointment:
Please note that only test centers that are open will appear during the scheduling process.
If you are ill on the day of your test appointment:
Do not report to the test center. If you miss your appointment due to illness, please review the absentee policy for emergency circumstances, which includes information about requesting a refund.
If you prefer, you may withdraw your registration for a full refund.
Please check the withdrawal and refund policy for more information.
If you have any questions or need help:
Please contact Customer Support.
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